Double Clean Inc. – Terms of Service

Last Updated: March 2026

These Terms of Service (“Terms”) govern all services provided by Double Clean Inc. (“Company”, “we”, “our”).
By booking, authorizing, or receiving services from Double Clean Inc., the client (“Client”, “you”) agrees to the following terms.

1. Scope of Services

The Company agrees to provide cleaning or related services as requested by the Client and confirmed in writing, quote, work order, service agreement, or booking confirmation.
Services are limited to the agreed scope. Any additional work requested by the Client may result in additional charges.

2. Service Access

The Client must ensure safe and timely access to the property at the scheduled service time.
If the Company is unable to access the property or perform the service due to locked premises, restricted access, unsafe conditions, pets,
or circumstances outside the Company’s control, the service may be cancelled or rescheduled and a service fee may apply.

3. Arrival Window

All service appointments are scheduled within an estimated arrival window rather than a guaranteed arrival time.
The Company will make reasonable efforts to arrive within the scheduled window; however, delays caused by weather, traffic,
operational issues, or prior job conditions may occur.

4. Client Responsibilities

The Client agrees to:

• Provide accurate information regarding the condition of the property
• Secure or remove fragile, valuable, or irreplaceable items prior to service
• Ensure that the premises are safe and compliant with applicable health and safety standards

The Company is not responsible for damage resulting from pre-existing conditions, improperly installed fixtures,
loose surfaces, deterioration, normal wear and tear, or items not disclosed as fragile.

5. Plumbing, Drainage, and Building Systems

The Company is not responsible for failures of plumbing systems, drainage systems, electrical systems, appliances,
or other building infrastructure that occur during normal operation of fixtures or equipment.

This includes, but is not limited to:

• Clogged or blocked toilets
• Drain backups
• Plumbing leaks
• Malfunctioning fixtures
• Flooding caused by pre-existing plumbing conditions

Normal use of sinks, toilets, and other fixtures during cleaning shall not be considered negligence by the Company.

6. Satisfaction and Damage Claims

If the Client is dissatisfied with the service, the Client must notify the Company within 24 hours of service completion.
The Company will make reasonable efforts to inspect and correct verified service deficiencies.
Claims submitted after this period may not be accepted.

7. Limitation of Liability

To the maximum extent permitted by applicable Canadian law, the Company’s liability for any claim arising from services provided
shall be limited to the total amount paid for the specific service giving rise to the claim.

The Company shall not be liable for indirect, incidental, consequential, or special damages including but not limited to
loss of business, loss of revenue, or interruption of operations.

8. Payment Terms

Payment is due according to the terms specified on the invoice, contract, or service agreement.

The Company reserves the right to require deposits, prepayment, or automatic payment methods for certain services.

Invoices not paid within the specified payment period may be subject to administrative charges, interest where permitted by law,
and suspension of future services.

9. Non-Payment and Collections

Accounts that remain unpaid after reasonable internal collection attempts may be referred to a third-party collection agency.

The Client agrees that any unpaid balance may be subject to additional recovery costs including collection agency fees,
legal fees, and administrative expenses incurred to recover the outstanding balance.
Such recovery costs may be applied up to 35% of the outstanding invoice amount, or in accordance with prevailing collection industry practices and applicable Canadian law.

The Client further agrees that unpaid accounts may be reported to credit reporting agencies where permitted by law.

10. Cancellations and Rescheduling

Service cancellations or rescheduling requests must be made at least 24 hours before the scheduled service time
unless otherwise specified in the service agreement.

Late cancellations, denied entry, or last-minute schedule changes may result in a cancellation or service fee.

11. Health and Safety

The Company reserves the right to refuse or discontinue services where conditions are deemed unsafe, hazardous,
unsanitary beyond the agreed scope, or in violation of occupational health and safety regulations.

12. Force Majeure

The Company shall not be liable for delays or failure to perform services due to events beyond its reasonable control
including severe weather, natural disasters, public emergencies, government restrictions, labour disruptions,
or other unforeseen circumstances.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Province in which the service is performed
and the applicable federal laws of Canada.

14. Acceptance of Terms

By booking services, signing a service agreement, approving a quote, or allowing services to proceed,
the Client acknowledges that they have read, understood, and agreed to these Terms of Service.

15. Photography and Documentation

For quality assurance, training, dispute resolution, and documentation purposes, the Company may take photographs
or short video recordings of work areas before, during, or after service.
These images will only capture service areas and will not intentionally include personal or sensitive information.

Such documentation may be used internally for quality control, insurance claims, and service verification.

16. Independent Contractors

The Company may use employees and/or independent contractors to perform services.

All personnel performing services on behalf of the Company are authorized representatives of the Company for the purpose of completing scheduled services.
Nothing in this agreement shall be interpreted as creating an employment relationship between the Client and any worker performing services.

17. Recurring Service Agreements

For recurring services (including weekly, bi-weekly, monthly, or contractual cleaning), the Client agrees that services will continue
according to the agreed schedule unless terminated with written notice.

Unless otherwise stated in a signed service agreement, either party may terminate recurring services with 30 days written notice.
Services performed prior to termination remain payable under the agreed payment terms.

Pricing for recurring services may be reviewed periodically to reflect labour costs, supply costs, or operational adjustments.
The Client will be notified of any pricing adjustments in advance.

18. Right to Refuse or Suspend Service

The Company reserves the right to refuse, suspend, or terminate services at any time if the Client violates these Terms,
fails to make payments when due, creates unsafe working conditions, or engages in abusive or inappropriate conduct toward staff or contractors.

19. Property Condition Disclaimer

The Company is not responsible for damage caused by normal wear and tear, deterioration of materials, faulty installation,
unsecured fixtures, deteriorated surfaces, or conditions that become evident only during cleaning.

Cleaning may reveal pre-existing damage or defects that were not visible prior to service.

20. Breakage and Damage Reporting

In the unlikely event of accidental damage caused during service, the Company must be notified within 24 hours
so that the matter can be reviewed promptly. The Company reserves the right to repair or replace damaged items at its discretion.

Failure to report damage within the specified time period may limit the Company’s ability to investigate the claim.

21. Price Adjustments for Misrepresented Scope

If the actual condition, size, or complexity of the property differs significantly from the information provided during booking or quoting,
the Company reserves the right to adjust pricing to reflect the additional labour or time required.

The Client will be notified before additional work proceeds whenever reasonably possible.

22. Communication and Electronic Agreement

Quotes, confirmations, approvals, invoices, and agreements delivered electronically (including email, CRM platforms, or digital signatures)
shall be considered legally valid communications and acceptance of service terms.

Electronic approval of quotes or services constitutes acceptance of these Terms of Service.

23. Service Acceptance and Payment Obligation

The Client acknowledges that cleaning services are operational services performed on-site and are deemed accepted once completed
unless deficiencies are reported within 24 hours of service.

Failure to report service deficiencies within this time period constitutes acceptance of the services performed
and the corresponding invoice becomes payable in full according to the agreed payment terms.

The Client may not withhold payment for completed services due to internal administrative delays,
tenant-related complaints received after the reporting period, or issues unrelated to the performance of the cleaning services.

Payment disputes must be submitted in writing within 7 days of invoice issuance.
Undisputed portions of invoices remain payable according to the stated payment terms.

24. Third-Party Complaints

The Company provides services to the Client and not to tenants, occupants, or third parties.

Complaints from tenants, customers, guests, or occupants must be reported by the Client within the service reporting period defined in this agreement.

Such third-party complaints shall not constitute grounds for withholding payment for completed services
unless a verified service deficiency directly attributable to the Company is established.

25. Administrative Processing Delays

The Client’s internal accounting procedures, approval workflows, or administrative processes shall not delay payment beyond the agreed payment terms.

Invoices issued in accordance with this agreement remain payable regardless of the Client’s internal payment authorization procedures.

26. Electronic Information and Marketing Content Disclaimer

Any pricing, service descriptions, examples, or estimates appearing in marketing materials, videos, social media content,
websites, or other electronic media are provided for informational purposes only.

Such content may become outdated and does not constitute a binding offer or contractual pricing.

Only written quotes, service agreements, invoices, or booking confirmations issued directly by the Company shall be considered valid pricing for services.

The Client agrees that reliance on historical or third-party electronic information, including archived website pages or video content,
shall not alter the pricing or payment obligations established in the official service quote or invoice.

The Company reserves the right to change its prices at any time. Prices for services may change due to labour costs, material costs,
travel requirements, property conditions, or operational factors.

Services performed after acceptance of a quote shall be billed according to the pricing confirmed in writing at the time of booking.

27. Authorization of Work

Any request for service made by the Client, the Client’s representative, property manager, or authorized contact
shall constitute authorization for the Company to perform the requested work and invoice accordingly.

Once services have been performed at the Client’s request, the Client remains responsible for payment of the applicable charges.

28. Additional Work Requests

Requests made during service that fall outside the original scope may result in additional charges.

The Company will make reasonable efforts to notify the Client before performing additional work; however,
where services are required to maintain safety, sanitation, or operational continuity, such work may be performed and billed accordingly.

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